Digital Spark Shop – Order & Return Policy

Order & Payment Policy

At Digital Spark Shop, we aim to make your shopping experience seamless and secure. Simply add your desired items to the cart and proceed to checkout to complete your purchase. All prices listed on our website are in Pakistani Rupees (PKR).

For international cardholders, your bank’s exchange rates and fees will apply during the transaction. We strive for pricing accuracy; however, if an error occurs and you’ve paid for an item with incorrect pricing, you will be notified and issued a full refund.

Delivery Information

Once your order is confirmed, we process and dispatch it to your provided address. Delivery typically takes 3–5 business days, depending on your location.

Please note that delays may occur due to:

• Weather conditions
• Stock availability
• Courier or shipping issues

In such cases, we’ll notify you via email.

Return & Exchange Policy

Return Window

We offer a 15-day return policy from the date your order is delivered. Returns are accepted under the following conditions:

• Product is unused and in original condition
• All packaging, accessories, and tags are intact
• You provide a receipt or proof of purchase

How to Request a Return

To initiate a return:

• Email us at 📧 order@digitalsparkshop.com
• If your return is approved, we’ll send you a return label and instructions
• Unapproved returns will not be accepted

Conditions Excluded from Return

Returns will not be accepted in these cases:

• Product is damaged by misuse or accidents
• Item is used, altered, or opened
• Normal wear and tear
• Damage from pets, pests, or unauthorized repairs

Exchange Policy

Not satisfied with your purchase? We offer exchanges within 15 days for issues like size or color preferences.

• Items must be unused with original packaging and tags
• Exchanges are allowed up to 2 times
• For a completely different item, return the product and place a new order

Refund Policy

Refunds are processed under the following conditions:

• You received the wrong item
• Item is defective or damaged

If the product is as described and in usable condition, a refund will not be issued, but you may request an exchange.

Refunds are processed within 15 business days after inspection. Please allow additional time for your bank or card issuer to process the refund.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, inspect your order and contact us within 24 hours of delivery.

Send your Order # and photos to 📧 order@digitalsparkshop.com so we can arrange a replacement or refund.

Limited Liability

Digital Spark Shop is not responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products. Our liability is strictly limited to the purchase price of the product.

Contact Us

Have questions about your order, return, or exchange?

📧 order@digitalsparkshop.com
📞 +92-314-3699809

We’re here to help!